Shipping & Returns Policy — Golden Rewards Dog Food
At Golden Rewards, we ensure your wholesale experience is smooth, reliable, and fully compliant with major marketplaces like Amazon, Walmart, and TikTok Shop. All wholesale orders are processed and shipped within 4 to 7 business days after payment confirmation.
We only accept ACH and Wire Transfer payments via verified U.S. physical business banks, including American Express and Capital One. No personal bank transactions or credit card payments are accepted, as we operate strictly under B2B compliance protocols.
Once your payment is received and verified, your order is immediately queued for dispatch. You’ll receive tracking details via email, and our logistics team will keep you informed every step of the way. All shipments are insured and handled by trusted carriers, ensuring your products reach you safely and on time.
We require a Minimum Order Quantity (MOQ) of 250+ units, and the Minimum Advertised Price (MAP) policy is set at $2,770 USD, ensuring fair market value for all authorized sellers. Once your order meets MOQ, you’ll receive Amazon-accepted invoice, packing slip, and authorization letter—all customized with our official brand credentials.
In case of damaged goods, incorrect items, or delivery issues, please notify us within 7 days of delivery. Clear images and details must be provided, and we will offer a full refund or prompt replacement depending on the case.
All returns are accepted within 35 days of delivery. Products must be unused, unopened, and in resellable condition. If return eligibility is confirmed, we will provide return instructions and label (if applicable), and the refund will be processed via the same payment method originally used.
We also accommodate returns for issues related to Amazon ungating or listing compliance, as long as product condition meets the return standards. Our documentation is officially structured to meet Amazon, Walmart, and TikTok Shop requirements.
In case of shipment refusal or failure to receive due to incorrect address provided, the buyer is responsible for return shipping and restocking charges (if applicable). However, we’re always available to help resolve any issue quickly and fairly.
We are committed to long-term, mutually beneficial relationships with our wholesale partners. Our shipping and return policies are built to protect your investment and give you confidence when ordering with Golden Rewards Dog Food.